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Tata Consulting Services The Service Consultant: Working in an Automotive Facility This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.
Become a Top Consultant: How to Experts Do It by Ron Tepper, Ten of today’ s top consultants explain why and how they left the 9-to-5 grind behind, built new careers, and became the best in their field! Become a Top Consultant How the Experts Do it What does it take to build a successful consulting practice? Ron Tepper asked ten consultants in a diverse range of fields and found the formula to be a winning blend of skills, specialized knowledge, strategy, and technique. Now, Tepper shows you how to build a consulting practice of your own simply by following the examples of these ten experts in engineering, data processing, government, accounting, management, sales, real estate, and law. Become A Top Consultant takes you step by step through writing and submitting superior proposals, marketing your consulting services, setting fees, billing, getting help, even moonlighting. You’ ll learn the basic concepts, practices, specialized skills and consulting requirements for each different field. Best of all, you’ ll identify easily with the consultants— you’ ll meet an accountant and a sales trainer, a civil engineer, a football player-turned-headhunter/personnel accountant, an investment advisor who never finished college, and a former real estate salesman who’ s now a phenomenally successful attorney. They’ re all top consultants, from all walks of life— the best in the business. And they all started out where you are today. Become A Top Consultant— it’ s like having a live panel of consulting experts at yo service, eager to help you launch your consulting career.
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